This one-hour special really got me thinking about the topic of security and the advantages that you can offer with your carrier-grade cloud-based services. After all, security is usually high on the list of concerns for decision-makers when they’re thinking about moving to cloud-based solutions, such as Contact Centers or PBXs delivered over the cloud.
First, it’s important to understand that your clients might not be aware that you operate in a highly regulated environment – unlike service providers with IP cloud solutions. In my opinion, having to comply with these very strict governmental regulations and certifications has enabled you to build a highly secure cloud infrastructure within your telco space. Therefore, I believe that it would be very helpful to highlight your security strengths when talking to customers – to point out that your data centers are protected by numerous firewalls and coupled with very strong security management systems that comply with and use internationally-accepted security frameworks.
There are other key points to emphasize. For example, what about risks such as hacks, cyber-attacks, natural disasters or even having to handle large amounts of traffic? The first thing that comes to mind is that your carrier-grade cloud infrastructure probably has built-in geographical redundancy, which puts you in a great position for minimizing these risks. To me, this is a clear advantage of carrier cloud-based services. Shouldn’t your customers be hearing about it?
On top of all of this, your end customers might not realize that as a carrier, you not only have a very strong local presence, you are also subject to sovereignty requirements. These requirements prevent personal information about your customers from leaving the country where the cloud service is being offered. My impression is that this might be a rather difficult proposition for a non-carrier cloud service provider to match. Why is that? Typically, they have to rely on their own private clouds or on public clouds that are based in data centers located in various countries – and often, not where the end customer is.
Finally, let’s not forget that the advent of cloud-based services has brought a new business model and practices that are actually in alignment with activities that carriers are comfortable with – approaches such as on-demand or utility based services, defined rate plans, pay-as-you-go services and so forth. These are things that carriers know how to deliver – securely.
Overall, the security issue can be seen as an opportunity for carriers. By tapping into your security advantages, you can get the “buy-in” from your customers’ decision makers and help them see the value of migrating to your cloud based telecommunications services.
I would be happy to discuss these and other advantages that you see regarding security, and to tell you more about our carrier-grade cloud solutions.